relaxation

Pet Hotel & DayCare

Licensed Professional Veterinary Assistant Team

Asset_18_35d9e5f1-cd2f-4dec-b795-3e32aa5f99b4

General Pet Care

Grooming Services

Take Care of Patients / Old Dogs

Bandage & medicine feed

CPR & First Ai

Subcutaneous injection / insulin

Licensed daycare and hotel services

Licensed professional pet care team

⁠24-hours CCTV system

The perfect pet safe backyard

Thorough health check-up and daily care

Equipped with heating, cooling and fresh air system

MEOW

Exclusive

Large room available for max. 3 cats

Cat stand and scratcher provided

50% OFF for the second Cat!

Enquiry & Reservation

Cozy cat room in the pet hotel, featuring comfortable bedding, playful toys, and climbing structures. The room is decorated with vibrant colors and cat-themed artwork, creating a warm and inviting environment for feline guests.

All rooms include food bowls, blankets, and pet mattresses; feature 24-hour air conditioning, daily walk time, and photos update.

WOOF

Exclusive

Standard size dog room in the pet hotel, equipped with a comfortable dog bed, toys, and a water bowl. The room features bright, cheerful decor and ample space for dogs to relax and play, creating a welcoming environment for canine guests.

Standard room

89x71x120cm

Medium-sized dog room in the pet hotel, featuring a cozy dog bed, interactive toys, and a spacious play area. The room is decorated with vibrant colors and pet-friendly furnishings, providing a comfortable and engaging space for dogs.

Medium room

100x86x130cm

Large dog room in the pet hotel, designed with ample space for dogs to roam and play. The room includes a plush dog bed, a selection of toys, and a cozy corner for relaxation, all set in a bright and inviting atmosphere.

Large room

216x115x150cm

50% OFF for the second Dog!!

Enquiry & Reservation

All rooms include food bowls, blankets, and pet mattresses; feature 24-hour air conditioning, daily walk time, and photos update.

Hotel lobby of the pet hotel, featuring a welcoming reception desk, comfortable seating areas, and pet-themed decor. The space is bright and airy, with colorful accents and information boards for pet owners, creating a friendly atmosphere for guests.

View of several hotel rooms in the pet hotel, showcasing various accommodations for pets. Each room is designed with comfortable bedding, toys, and vibrant decor, offering a cozy and inviting environment for both dogs and cats.

Exterior view of the pet hotel, featuring a bright and colorful facade with a large welcoming sign. The entrance is adorned with pet-themed decorations, and lush greenery surrounds the building, creating a friendly and inviting atmosphere for pet owners and their furry friends.

Two cheerful Bichon Frise dogs playing in a pet hotel. One dog is white with fluffy fur and wagging its tail, while the other has a playful expression, jumping around. The background features a cozy pet hotel interior with colorful decorations and toys scattered around.

Pet Hotel Check-In Guidelines

How do I book a room at the pet hotel?

You can book a room at the pet hotel online through our website or call our customer service hotline at Whatsapp: 6360 0036. Customers need to book in advance for check-in and check-out dates and/or times. If you need to change the date, please request it at least one week before the scheduled time.

What is a pet hotel? What are the check-in requirements and age restrictions?

A pet hotel provides accommodation specifically for pets, ensuring a comfortable and safe environment while their owners are away. All pets must be at least 6 months old and provide valid vaccination proof and health inspection reports. Pets aged 10 years or older must present a veterinary health check certificate issued within the last month. Pets under 6 months, pregnant, recovering from surgery for less than 14 days, requiring special medical care, or suffering from infectious or chronic illnesses will not be accepted.

What facilities does the pet hotel offer? How do I book and pay?

Our pet hotel offers 24-hour air conditioning, daily walks, updated living photos, and a comfortable accommodation environment. You can book a room at the pet hotel online through our website or call our customer service hotline. Full payment for the boarding fee is required within 2 days after confirming the booking date; if not paid, PET HK reserves the right to cancel the booking without further notice.

What are the check-in and check-out times at the pet hotel? What should I do if I need to change or cancel my booking?

Check-in at the pet hotel is from 2:00 PM to 7:00 PM daily, and check-out is from 10:00 AM to 12:00 PM. Changes to booking dates can be made free of charge up to 14 days prior to check-in; changes within 14 days incur a 20% handling fee. Cancellations made 14 days or more before the check-in date will receive a 50% refund of the boarding fee; cancellations within 14 days are non-refundable, and early check-out is also non-refundable.

What additional fees may apply after booking the pet hotel? Is a deposit required before check-in?

Please inform us of any special needs or aggressive behavior when booking the pet hotel. PET HK staff will do their best to accommodate. If injuries occur due to undisclosed information, the customer will be responsible for all legal liabilities and damages.