Name: BITE ME Long-Lasting Nosework Clown Toy
Price: 148.0 HKD
Availability: InStock

BITE ME Long-Lasting Nosework Clown Toy

Features:
- A nosework toy designed to resemble a clown, featuring a neck collar with multiple nosework pockets for hiding treats, increasing the challenge and duration of play.
- Includes a crinkly, chewable hood for a rustling sound and a soft, pleasant texture for added sensory engagement.
- Equipped with a squeaker to produce sounds when pressed, enhancing interactive fun.
- Made from pet-safe materials, including polyester, polyethylene (PE), and cotton, ensuring durability and safety.
- Replaceable neck collar available for separate purchase, allowing for extended use if the original collar wears out.
- Dimensions: Not explicitly listed, but comparable to similar BITE ME nosework toys, approximately 13-20 cm (5-8 inches), suitable for small to medium dogs.
Benefits:
- Relieves boredom, stress, and anxiety through prolonged nosework sessions.
- Sharpens dogs’ sniffing instincts and boosts self-confidence.
- Provides extended mental and physical stimulation compared to simpler nosework toys.
Purpose: Designed to challenge dogs with a more complex nosework activity, encouraging problem-solving and satisfying natural foraging instincts for longer playtime.
Care Instructions: Hand wash with lukewarm water (below 30°C) and mild detergent if heavily soiled, as recommended for similar BITE ME products.
Safety Note: Supervision is recommended during play, especially for aggressive chewers, as plush toys may not be suitable. Remove any loose pieces and replace the toy if torn to prevent ingestion. Discontinue use if the product is severely damaged.
- Precautions:
  - Due to material properties, there may be a slight measurement error (1-2 cm).
  - The squeaker’s sound may vary in strength or tone due to material and filler characteristics.
Additional Details:
- The toy is marketed as a solution to “easy nosework that ends too quickly,” offering a more challenging experience with its multiple treat-hiding pockets, as noted by retailers like Our Haru.
- It aligns with BITE ME’s focus on creative, high-quality pet products with a modern Korean aesthetic, as highlighted on their official site and by retailers like CreatureLand for similar nosework toys.

Shipping

Delivery Areas

We currently provide delivery services within Hong Kong only. International shipping is not available at this time.

Shipping Fees & Free Shipping Offer

Hong Kong Island: Free shipping for orders over HK$400. Orders below this amount will incur a HKD$30 shipping fee.
Kowloon / New Territories: Delivered by SF Express (Freight Collect), and shipping fees will be paid by the customer upon receipt.
Free Shipping for All Areas: Orders over HK$800 qualify for free shipping across all areas in Hong Kong.

Delivery Time

Orders will be shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
Delivery usually takes 2-7 business days, but may be delayed due to weather conditions, public holidays, or other unforeseen circumstances.

Important Delivery Notes

Please ensure the accuracy of your shipping address and contact number to avoid delivery delays.
If an incorrect address or recipient information is provided, resulting in a failed delivery, any additional shipping costs must be covered by the customer.
Delivery may be delayed in the event of severe weather conditions (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning, etc.).

Return & Exchange Policy

Return Eligibility

According to Hong Kong’s Consumer Rights Ordinance, all items are non-refundable and non-returnable once sold, except in cases of product defects or incorrect shipments.
Items must meet the following conditions to be eligible for a return:

Unopened and unused, with the original packaging intact (including all labels and accessories).

Return requests must be submitted within 7 days of receiving the product.

Non-Returnable Items

Opened, used, or damaged products (unless due to quality issues).
Food, treats, supplements, and pet hygiene products (such as shampoos, medications, etc.) are not eligible for returns due to hygiene and safety concerns.
Promotional and discounted items are non-returnable.

Return & Exchange Process

Submit a return request within 7 days of receipt via WhatsApp or Email, including your order number and product photos.
Once approved, we will provide a return address.
Customers must bear the shipping cost for returns and ensure that the returned product is in its original condition and packaging.
Once we receive and verify the returned product, we will process a refund (if applicable) or arrange a replacement. Refunds will be issued within 14 business days to the original payment method.

3. Order Modifications & Cancellations

Once an order is confirmed and paid, modifications and cancellations are not accepted. Please carefully check your order details before proceeding with payment.
If the order has not yet been processed (i.e., not shipped), customers may contact customer service as soon as possible to request a cancellation. However, we cannot guarantee that the cancellation request will be successful.

4. Product Warranty & Quality Assurance

Handling of Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receipt with your order number and product photos.
Upon confirmation, we will arrange a free replacement of the same product or issue a refund.

Warranty Policy

Some electronic products (such as smart feeders) may come with a manufacturer’s warranty. The warranty period and terms are subject to the supplier’s regulations.
If a product experiences a non-human-induced functional issue within the warranty period, please contact us for assistance.

5. Payment Methods

We accept the following payment methods: