PET HK - TERMS AND CONDITIONS

OVERVIEW This website is operated by PET HK. Throughout the site, the terms “we”, “us”, and “our” refer to PET HK. PET HK offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction or that you have given consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach of any of the Terms will result in immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION We are not responsible for inaccuracies or outdated information on our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices and services are subject to change without notice.

SECTION 5 - PRODUCTS OR SERVICES Certain products or services may have limited availability and are subject to return or exchange per our Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order and may limit or cancel quantities purchased per customer.

SECTION 7 - OPTIONAL TOOLS We may provide access to third-party tools without monitoring or control. Use at your own risk.

SECTION 8 - THIRD-PARTY LINKS We are not responsible for third-party website content, accuracy, or transactions.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS By submitting content, you agree we may use it freely. Offensive or unlawful content may be removed at our discretion.

SECTION 10 - PERSONAL INFORMATION Your personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS We reserve the right to correct any errors or update information without prior notice.

SECTION 12 - PROHIBITED USES Users may not engage in unlawful, fraudulent, or harmful activities on our site.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY Our services are provided "as is" without warranties. We are not liable for indirect damages.

SECTION 14 - INDEMNIFICATION Users agree to indemnify PET HK against any third-party claims due to breach of these Terms.

SECTION 15 - SEVERABILITY If any part of these Terms is deemed unlawful, the remainder will remain in effect.

SECTION 16 - TERMINATION These Terms are effective until terminated by either party. We may terminate service without notice if a violation occurs.

SECTION 17 - ENTIRE AGREEMENT These Terms constitute the entire agreement between you and PET HK.

SECTION 18 - GOVERNING LAW These Terms are governed by the laws of Hong Kong.

SECTION 19 - CHANGES TO TERMS OF SERVICE We reserve the right to update these Terms at any time. Continued use constitutes acceptance of the new Terms.

For any questions regarding the Terms of Service, contact us at support@thepethk.com.

Privacy Policy

Last Updated: March 2025

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) ("PDPO"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our e-shop.

1. Collection of Personal Data

We collect personal data when you:

• Register for an account on our website
• Place an order or make a payment
• Subscribe to our newsletter or promotional emails
• Contact customer support for inquiries or assistance
• Participate in surveys, promotions, or loyalty programs

The types of personal data we may collect include:

• Basic Information: Name, phone number, email address, and shipping address
• Payment Details: Transaction records (we do NOT store credit card details)
• Account Information: Login credentials (email and password)
• Customer Preferences: Order history, shopping preferences, and feedback

2. Use of Personal Data

We collect and use your personal data for the following purposes:

• To process and fulfill orders, including payment and delivery
• To provide customer support and handle inquiries
• To send order confirmations, updates, and marketing promotions (with your consent)
• To improve our products, services, and user experience
• To prevent fraud, unauthorized transactions, or other illegal activities
• To comply with legal obligations and regulatory requirements

Your personal data will not be used for any purpose other than those stated above unless we obtain your explicit consent.

3. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. However, we may disclose your data to:

• Logistics Partners: To facilitate shipping and delivery (e.g., SF Express)
• Payment Service Providers: For processing secure payments
• Legal & Regulatory Authorities: If required by law or for legal proceedings
• Business Service Providers: Such as IT support, website hosting, and marketing agencies

All third-party service providers are required to handle your personal data in compliance with the PDPO and our privacy standards.

4. Data Security & Protection

We implement strict security measures to protect your personal data against unauthorized access, use, or disclosure. These include:

• Encryption: Secure Socket Layer (SSL) encryption for all transactions
• Access Control: Restricted access to personal data on a need-to-know basis
• Data Retention: We retain personal data only for as long as necessary for legal, operational, and business purposes

However, while we strive to protect your personal information, no online data transmission or storage system can be guaranteed to be 100% secure.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. These may include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To analyze website traffic and improve services
• Marketing Cookies: To deliver personalized ads and promotions

You can adjust your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

6. Your Rights & Choices

Under the PDPO, you have the right to:

• Access Your Data: Request a copy of the personal data we hold about you
• Correct Your Data: Request corrections to inaccurate or incomplete data
• Withdraw Consent: Opt. out of marketing communications at any time
• Delete Your Data: Request the removal of your personal data (subject to legal and operational limitations)

To exercise these rights, please contact us at:

📞  WhatsApp Support: +852 6360 0006

7. Third-Party Links & External Sites

Our website may contain links to third-party websites (e.g., payment gateways, social media pages). This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal data.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Any updates will be posted on this page with the last updated date indicated.

Continued use of our website after any changes means that you accept the updated policy.