Name: BITE ME My Bestie Bear Toy
Price: 118.0 HKD
Availability: InStock

BITE ME My Bestie Bear Toy

Features:
- A plush dog toy designed to resemble a small, cuddly bear, intended to be a comforting “best friend” for dogs.
- Features various sound elements, including squeakers and crinkle materials, integrated throughout the toy (from head to feet) to engage dogs with different textures and sounds during play.
- Made from pet-safe materials, including polyester and cotton, ensuring softness and durability for both play and snuggling.
- Dimensions: Not explicitly listed, but likely comparable to the SSFW My Bestie Bunny Toy (approximately 13-20 cm or 5-8 inches), suitable for small to medium dogs.
Benefits:
- Provides warmth and comfort, making it ideal for both play and rest.
- Relieves stress and boredom through interactive sensory play.
- Encourages mental and physical stimulation, enhancing a dog’s engagement.
Purpose: Designed to be a versatile toy for playing, cuddling, and sleeping, serving as a beloved companion for dogs to foster a sense of security and fun.
Care Instructions: Hand wash with lukewarm water (below 30°C) and mild detergent if heavily soiled, as recommended for similar BITE ME plush toys.
Safety Note: Supervision is recommended during play, especially for aggressive chewers, as plush toys may not be suitable. Discontinue use if the toy is severely damaged to prevent ingestion of internal materials.

Additional Details:

The SSFW My Bestie Bear Toy is described as a playful yet elegant design from the SSFW collection, which emphasizes a modern Korean aesthetic with a focus on comfort and style, as noted by retailers like URBAN DOG TOKYO for the similar SSFW My Bestie Bunny Toy.
The toy is marketed as a companion for dogs to “play together and sleep together,” appealing to pet owners seeking a thoughtful and engaging toy for their pets.

Shipping

Delivery Areas

We currently provide delivery services within Hong Kong only. International shipping is not available at this time.

Shipping Fees & Free Shipping Offer

Hong Kong Island: Free shipping for orders over HK$400. Orders below this amount will incur a HKD$30 shipping fee.
Kowloon / New Territories: Delivered by SF Express (Freight Collect), and shipping fees will be paid by the customer upon receipt.
Free Shipping for All Areas: Orders over HK$800 qualify for free shipping across all areas in Hong Kong.

Delivery Time

Orders will be shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
Delivery usually takes 2-7 business days, but may be delayed due to weather conditions, public holidays, or other unforeseen circumstances.

Important Delivery Notes

Please ensure the accuracy of your shipping address and contact number to avoid delivery delays.
If an incorrect address or recipient information is provided, resulting in a failed delivery, any additional shipping costs must be covered by the customer.
Delivery may be delayed in the event of severe weather conditions (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning, etc.).

Return & Exchange Policy

Return Eligibility

According to Hong Kong’s Consumer Rights Ordinance, all items are non-refundable and non-returnable once sold, except in cases of product defects or incorrect shipments.
Items must meet the following conditions to be eligible for a return:

Unopened and unused, with the original packaging intact (including all labels and accessories).

Return requests must be submitted within 7 days of receiving the product.

Non-Returnable Items

Opened, used, or damaged products (unless due to quality issues).
Food, treats, supplements, and pet hygiene products (such as shampoos, medications, etc.) are not eligible for returns due to hygiene and safety concerns.
Promotional and discounted items are non-returnable.

Return & Exchange Process

Submit a return request within 7 days of receipt via WhatsApp or Email, including your order number and product photos.
Once approved, we will provide a return address.
Customers must bear the shipping cost for returns and ensure that the returned product is in its original condition and packaging.
Once we receive and verify the returned product, we will process a refund (if applicable) or arrange a replacement. Refunds will be issued within 14 business days to the original payment method.

3. Order Modifications & Cancellations

Once an order is confirmed and paid, modifications and cancellations are not accepted. Please carefully check your order details before proceeding with payment.
If the order has not yet been processed (i.e., not shipped), customers may contact customer service as soon as possible to request a cancellation. However, we cannot guarantee that the cancellation request will be successful.

4. Product Warranty & Quality Assurance

Handling of Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receipt with your order number and product photos.
Upon confirmation, we will arrange a free replacement of the same product or issue a refund.

Warranty Policy

Some electronic products (such as smart feeders) may come with a manufacturer’s warranty. The warranty period and terms are subject to the supplier’s regulations.
If a product experiences a non-human-induced functional issue within the warranty period, please contact us for assistance.

5. Payment Methods

We accept the following payment methods: