Name: BITE ME My Birthday Book Nosework Pet Toy
Price: 190.0 HKD
Availability: InStock

BITE ME My Birthday Book Nosework Pet Toy

Features:
- A plush nosework book toy designed with a birthday theme, featuring five pages of unique nosework challenges to celebrate a dog’s special day.
- Cover: Includes a squeaky koala toy that makes a sound when pressed, adding interactive fun.
- Page 1: Colorful balloons with nosework pockets for hiding treats.
- Page 2: A party cracker with colorful ribbons and hidden treat pockets; open the cover to reveal the ribbons for nosework play.
- Page 3: A birthday card with four hidden pockets for treat-hiding.
- Page 4: A birthday gift box with double ribbons on top for increased difficulty and small treat-hiding spots.
- Page 5: A pink birthday cake with rainbow chocolate sprinkles, featuring hidden treat pockets, and a small candle for making wishes and hiding treats.
- Incorporates crinkle paper for rustling sounds and squeakers for popping sounds, enhancing sensory stimulation.
- Made from pet-safe materials, including polyester, certified with the European toy safety standard EN71-3 for safe play.
- Dimensions: Approximately 15 x 14.5 cm (5.9 x 5.7 inches), suitable for small to medium dogs.
Benefits:
- Relieves boredom, stress, and anxiety, making it ideal for indoor play or special occasions like birthdays.
- Sharpens dogs’ sniffing instincts and boosts self-confidence through challenging nosework tasks.
- Provides mental and physical stimulation, keeping dogs engaged for hours with varied puzzles on each page.
Purpose: Designed as a festive, interactive toy for nosework games, encouraging dogs to find hidden treats and satisfy their natural foraging instincts, perfect for celebrating a dog’s birthday or adding excitement to everyday play.
Care Instructions: Hand wash with lukewarm water (below 30°C) and mild detergent if heavily soiled. Do not bleach, machine wash, or tumble dry, as recommended by retailers like The Tail Story and URBAN DOG TOKYO.
Safety Note: Supervision is recommended, especially for aggressive chewers, as plush toys may not be durable for heavy chewing. Remove any loose pieces and replace the toy if torn to prevent ingestion. A customer review notes a plastic drawstring as a potential hazard, recommending removal for safety (e.g., cutting and retying a knot).

Shipping

Delivery Areas

We currently provide delivery services within Hong Kong only. International shipping is not available at this time.

Shipping Fees & Free Shipping Offer

Hong Kong Island: Free shipping for orders over HK$400. Orders below this amount will incur a HKD$30 shipping fee.
Kowloon / New Territories: Delivered by SF Express (Freight Collect), and shipping fees will be paid by the customer upon receipt.
Free Shipping for All Areas: Orders over HK$800 qualify for free shipping across all areas in Hong Kong.

Delivery Time

Orders will be shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
Delivery usually takes 2-7 business days, but may be delayed due to weather conditions, public holidays, or other unforeseen circumstances.

Important Delivery Notes

Please ensure the accuracy of your shipping address and contact number to avoid delivery delays.
If an incorrect address or recipient information is provided, resulting in a failed delivery, any additional shipping costs must be covered by the customer.
Delivery may be delayed in the event of severe weather conditions (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning, etc.).

Return & Exchange Policy

Return Eligibility

According to Hong Kong’s Consumer Rights Ordinance, all items are non-refundable and non-returnable once sold, except in cases of product defects or incorrect shipments.
Items must meet the following conditions to be eligible for a return:

Unopened and unused, with the original packaging intact (including all labels and accessories).

Return requests must be submitted within 7 days of receiving the product.

Non-Returnable Items

Opened, used, or damaged products (unless due to quality issues).
Food, treats, supplements, and pet hygiene products (such as shampoos, medications, etc.) are not eligible for returns due to hygiene and safety concerns.
Promotional and discounted items are non-returnable.

Return & Exchange Process

Submit a return request within 7 days of receipt via WhatsApp or Email, including your order number and product photos.
Once approved, we will provide a return address.
Customers must bear the shipping cost for returns and ensure that the returned product is in its original condition and packaging.
Once we receive and verify the returned product, we will process a refund (if applicable) or arrange a replacement. Refunds will be issued within 14 business days to the original payment method.

3. Order Modifications & Cancellations

Once an order is confirmed and paid, modifications and cancellations are not accepted. Please carefully check your order details before proceeding with payment.
If the order has not yet been processed (i.e., not shipped), customers may contact customer service as soon as possible to request a cancellation. However, we cannot guarantee that the cancellation request will be successful.

4. Product Warranty & Quality Assurance

Handling of Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receipt with your order number and product photos.
Upon confirmation, we will arrange a free replacement of the same product or issue a refund.

Warranty Policy

Some electronic products (such as smart feeders) may come with a manufacturer’s warranty. The warranty period and terms are subject to the supplier’s regulations.
If a product experiences a non-human-induced functional issue within the warranty period, please contact us for assistance.

5. Payment Methods

We accept the following payment methods: