Name: BITE ME Pretzel tug Toy
Price: 99.0 HKD
Availability: InStock

BITE ME Pretzel tug Toy

Features:
- A plush dog toy designed to resemble a freshly baked pretzel with salt, featuring a realistic and playful aesthetic.
- Includes a squeaky plush puppy toy inside the pretzel, adding an extra element of fun and surprise for nosework play.
- Features crinkle material for a rustling sound and a squeaker for a popping sound when pressed, enhancing sensory stimulation.
- Allows owners to hide treats in the middle fold of the pretzel, making it ideal for hide-and-seek and nosework activities to engage a dog’s natural hunting instincts.
- Made from pet-safe materials, likely polyester and cotton, meeting Europe’s strict toy safety standards (EN71, 1, 2, 3).
- Dimensions: Approximately 14 x 15 cm (5.5 x 5.9 inches), suitable for small to large dogs.
Benefits:
- Relieves stress and boredom.
- Sharpens senses and improves self-confidence through interactive play.
- Provides mental and physical stimulation with its 3-in-1 interactive features (nosework, crinkle, and squeaky sounds).
Purpose: Designed for interactive tug, fetch, and nosework games, keeping dogs entertained and mentally stimulated while satisfying their curiosity.
Care Instructions: Hand wash with cold or lukewarm water and mild detergent to maintain the toy’s condition, as recommended for similar BITE ME products.
Safety Note: Supervision is recommended during play, especially for aggressive chewers, as plush toys may not be suitable. Remove any loose pieces and replace the toy if torn to ensure safety.
Additional Details:
- The Pretzel Tug Toy is part of BITE ME’s range of creative and high-quality pet products, emphasizing a modern Korean aesthetic, as noted on their official site and by retailers like Amazon and Pet House.
- The toy is marketed as both a tug toy and a nosework toy, offering versatile play options for dogs of various sizes.

Shipping

Delivery Areas

We currently provide delivery services within Hong Kong only. International shipping is not available at this time.

Shipping Fees & Free Shipping Offer

Hong Kong Island: Free shipping for orders over HK$400. Orders below this amount will incur a HKD$30 shipping fee.
Kowloon / New Territories: Delivered by SF Express (Freight Collect), and shipping fees will be paid by the customer upon receipt.
Free Shipping for All Areas: Orders over HK$800 qualify for free shipping across all areas in Hong Kong.

Delivery Time

Orders will be shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
Delivery usually takes 2-7 business days, but may be delayed due to weather conditions, public holidays, or other unforeseen circumstances.

Important Delivery Notes

Please ensure the accuracy of your shipping address and contact number to avoid delivery delays.
If an incorrect address or recipient information is provided, resulting in a failed delivery, any additional shipping costs must be covered by the customer.
Delivery may be delayed in the event of severe weather conditions (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning, etc.).

Return & Exchange Policy

Return Eligibility

According to Hong Kong’s Consumer Rights Ordinance, all items are non-refundable and non-returnable once sold, except in cases of product defects or incorrect shipments.
Items must meet the following conditions to be eligible for a return:

Unopened and unused, with the original packaging intact (including all labels and accessories).

Return requests must be submitted within 7 days of receiving the product.

Non-Returnable Items

Opened, used, or damaged products (unless due to quality issues).
Food, treats, supplements, and pet hygiene products (such as shampoos, medications, etc.) are not eligible for returns due to hygiene and safety concerns.
Promotional and discounted items are non-returnable.

Return & Exchange Process

Submit a return request within 7 days of receipt via WhatsApp or Email, including your order number and product photos.
Once approved, we will provide a return address.
Customers must bear the shipping cost for returns and ensure that the returned product is in its original condition and packaging.
Once we receive and verify the returned product, we will process a refund (if applicable) or arrange a replacement. Refunds will be issued within 14 business days to the original payment method.

3. Order Modifications & Cancellations

Once an order is confirmed and paid, modifications and cancellations are not accepted. Please carefully check your order details before proceeding with payment.
If the order has not yet been processed (i.e., not shipped), customers may contact customer service as soon as possible to request a cancellation. However, we cannot guarantee that the cancellation request will be successful.

4. Product Warranty & Quality Assurance

Handling of Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receipt with your order number and product photos.
Upon confirmation, we will arrange a free replacement of the same product or issue a refund.

Warranty Policy

Some electronic products (such as smart feeders) may come with a manufacturer’s warranty. The warranty period and terms are subject to the supplier’s regulations.
If a product experiences a non-human-induced functional issue within the warranty period, please contact us for assistance.

5. Payment Methods

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