Shipping policy

你會用什麼途徑來送貨呢？What would you use to deliver my pet products?

我們會使用我們自己的送貨卡車和合作夥伴的快遞員，以最快的方式運送寵物產品到你府上。

We use a combination of our own delivery trucks and partner couriers to deliver pet products in the fastest possible manner.

我必須在家才能收到貨嗎？Do I have to be home to receive the delivery?

如果有屋苑管理員或其他人可以代替為您簽收取貨，您不必在家就可以收貨。但是，我們不對任何丟失或損壞的貨物在您的場所留下後負責。

No, you do not have to be home to receive the delivery if there is someone like a doorman who can collect your delivery for you. However, we are not responsible for any missing or damaged goods after they have been left at your premises.

你們送貨上門有限制地方嗎？

離島地區或國際運送目前不提供送貨服務。 

We are not delivering to outlying islands or internationally at the moment.

週日和公眾假期不提供送貨服務。 

There are no deliveries on Sundays and public holidays.

 

特別情況 Special Cirumstances

八號或以上熱帶氣旋警告，紅色/黑色暴雨警告: 

送貨服務將會暫停。倘若八號或以上烈風或暴風信號於下午三時仍然懸掛，當日送貨服務將會停止。新的派件時間將會透過「訊息」另行通知。

Tropical Cyclone Warning No. 8 or above, Red/Black Rainstorm Warning: 

Delivery service will be suspended. If Typhoon Signal No. 8 or above is still hoisted at 3:00 pm, the same-day delivery service will be suspended. The new delivery time will be notified via Whatsapp.