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Stella & Chewy's is known for its high-quality natural ingredients checked and approved by the highest level of food safety regulations. Stella & Chewy's only use all natural ingredients from trusted farmers and pastures to produce their recipes, ranging from grain-free cat food to grain-free dog food dinner nuggets.
Stella & Chewy's freeze-dried process ensures that all ingredients, including their vegetables and their healthy organic fruits, retain their vitamins and minerals. Stella & Chewy's makes every effort to source the best ingredients in the world and does not use raw materials from China.
All of Stella & Chewy's high quality freeze-dried pet food is produced in Wisconsin, United States. Freeze-drying raw food is a very unique process made easy by Stella & Chewy's state-of-the-art facilities, ensuring the highest quality products and highest level of food safety. Their patented SecureByNature® food safety process protects Stella & Chewy's formulas from harmful bacteria while preserving the nutritional value and flavour of the food.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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