VeRUS - 羊肉配方成犬糧

Return Eligibility

• According to Hong Kong’s Consumer Rights Ordinance, all items are non-refundable and non-returnable once sold, except in cases of product defects or incorrect shipments.
• Items must meet the following conditions to be eligible for a return:

Unopened and unused, with the original packaging intact (including all labels and accessories).

Return requests must be submitted within 7 days of receiving the product.

Non-Returnable Items

• Opened, used, or damaged products (unless due to quality issues).
• Food, treats, supplements, and pet hygiene products (such as shampoos, medications, etc.) are not eligible for returns due to hygiene and safety concerns.
• Promotional and discounted items are non-returnable.

Return & Exchange Process

• Submit a return request within 7 days of receipt via WhatsApp or Email, including your order number and product photos.
• Once approved, we will provide a return address.
• Customers must bear the shipping cost for returns and ensure that the returned product is in its original condition and packaging.
• Once we receive and verify the returned product, we will process a refund (if applicable) or arrange a replacement. Refunds will be issued within 14 business days to the original payment method.

3. Order Modifications & Cancellations

• Once an order is confirmed and paid, modifications and cancellations are not accepted. Please carefully check your order details before proceeding with payment.
• If the order has not yet been processed (i.e., not shipped), customers may contact customer service as soon as possible to request a cancellation. However, we cannot guarantee that the cancellation request will be successful.

4. Product Warranty & Quality Assurance

Handling of Defective or Incorrect Products

• If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receipt with your order number and product photos.
• Upon confirmation, we will arrange a free replacement of the same product or issue a refund.

Warranty Policy

• Some electronic products (such as smart feeders) may come with a manufacturer’s warranty. The warranty period and terms are subject to the supplier’s regulations.
• If a product experiences a non-human-induced functional issue within the warranty period, please contact us for assistance.

5. Payment Methods

We accept the following payment methods:

• Credit Card / PayMe / FPS / AlipayHK / WeChat Pay
• Orders must be paid within 24 hours of placement, or they will be automatically canceled.